Sorry slight rant here.
Publishers: It is common courtesy that if you get an honest inquiry about one of your products you answer or at least acknowledge the email.
The end result is I don't buy your product. And some of you are small enough that you can't afford to ignore your customer base.
Not naming names, but seriously. Customer support.
I have sent out emails to four different companies over the last week or so. Heard nothing back from any of them. One I can forgive, the others? Well to be honest they don't have enough business to be too busy to ignore potential customers.
If we have learned anything from the various Kickstarter non-starters then it is keep in communication with your potential and actual customers. This business is too small to ignore people.